Join the Lady Grace Team & Sail with Turks & Caicos' Favorite Luxury Catamaran!

CURRENT OPENINGS

Supervisor: Marine Operations Manager

Starting Pay: $150 – 225/day plus gratuities

General Job Summary

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
  • Responsible for all crew and passengers’ safety while under way and on the dock
  • Delegate and account for all pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
  • Ensure crew delivers an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Account for and report routine maintenance and critical maintenance needs
  • Manage assigned crew member(s)
  • Other tasks as requested by Management

Job Requirements

  • Minimum USCG Master License 100 ton or more with sailing endorsement or Royal Yachtmaster (UK) equivalent, STCW95 Certified, minimum 5 years experience operating a luxury passenger catamaran in excess of 55 feet and a passenger capacity greater than 60 (Senior Captain)
  • Current USCG credentials for TCI destinations
    • Current First Aid/CPR, TWIC Card
  • Working eight hours outside in the water and/or under the sun

 

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Supervisor: Vice President of Operations

Starting Pay: $150/day

We are seeking enthusiastic, dedicated and team-oriented crew members and captains to drive our Axopar Boat.

Pay starting at $150/day for captains and $80 for crew, plus service charge and gratuity

Our 37’ Axopar Suntops will provide charter trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel
  • Pre-trip provisioning, preparation, and vessel inspection
  • Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Post-trip cleaning and resupply
  • Routine maintenance and communication of critical maintenance needs
  • In-water and topside snorkel instruction and supervision
  • Other tasks as requested by Captain and Management

Job Requirements

  • Self starter, able to custom a trip based on local area knowledge
  • Turks Captains license required
  • STCW certified Required
  • Minimum 5 years luxury yachting or commercial watersports
  • Current USCG credentials for TCI destinations
  • Current First Aid/CPR
  • Working eight hours outside in the water and/or under the sun
  • Previous day-charter experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

 

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Supervisor: Vice President of Operations

Starting Pay: $60,000-75,000/year

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

General Job Description:

The Property Director is the senior leader responsible for guest facing services delivered by RED. The scope of responsibilities will include, but not be limited to: managing beach, sailing and activity staff, building and managing relationships with the hotel’s guidance committee, communicating with Ritz-Carlton Catering, assisting with retail inventory, payroll, scheduling, and staff training, as well as maintaining complete responsibility for the business unit’s employee performance, third party vendor relationships, guest satisfaction results and financial performance.

Job Responsibilities may include bur are not limited to:

  • Leadership
    • Lead the management team (Property, Operations, Beach Operations, Marine Operations) who report directly to this position
    • Support and manage the following duties of the Marine Operations Manager:
      • Management of marina, preventative maintenance, asset management, the creation of all duty sheets and all operations standards, including training manuals
      • Accountable for captains completing pre-trip provisioning, preparation, vessel inspection, post-trip cleaning and resupply
    • Support and manage the following duties of the Beach Operations Manager:
      • Organize and supervise daily operations, including delegation and management of beach attendant staff who deploy the non-motorized watersports equipment such as kayaks, SUPs, hobie cats and snorkeling equipment and facilitate the on-property sailing program
    • Support and manage the following duties of the Property Operations Manager:
      • Providing service and supervision at the Hotel Tour and Activity Concierge Desk
      • Providing guests with area information and driving bookings for land and water based activities while managing the preferred vendor relationships
      • Ensure all RED employee policies are being followed
      • Foster a team environment
      • Challenge and motivate staff to achieve sales, provide superior guest service and promote RED
      • Be an expert at problem solving using proven methodologies
  • Finance and Accounting
    • Manage labor and expenses for the department
    • Ensure monthly billing accuracy and deliver monthly reconciliation/audit of all financial statements, including direct booking revenue for motorized and non-motorized watersports, third party revenue and retail revenue
    • Participate in the development of annual budgets
  • Human Resources
    • Accountable for all human resources activities, including hiring and onboarding processes, progressive discipline policies, equity reviews and local compliance
    • Conduct monthly performance critiques with RED senior leadership
    • Maintain all safety compliance of vessels and certification trainings of staff Operations
    • Lead the coordination of all employees and initiatives in collaboration for the hotel team
    • Collaborate with The Ritz-Carlton property operators to engage in relationship building and service execution
    • Develop a culture of inclusiveness, communication and respect amongst the team
    • Manage all third party vendor relationships
    • Provide hands-on, on-site support to the team
    • Observe, modify and implement new policies and procedures to continuously challenge the status quo and refine the business model by offering better value to our customers

Job Requirements

  • Minimum 7 years management in luxury hospitality operations, watersports and commercial boating experience, familiarity with US Coast Guard or equivalent compliance
  • Previous management experience with proven success leading a team of more than 10 employees
  • Previous department head experience for revenues over $1m annually
  • Previous concierge watersports and/or high-end resort experience a plus
  • Strong organizational and project management skills
  • Ability to work flexible hours due to guest demands, including nights, weekends and holidays
  • Must be able to write English in a professional manner, as well as communicate verbally at the same level
  • Ability to handle a high volume of requests
  • Ability to handle a high volume of requests
  • Ability to be self-starter
  • Adherence to Ritz-Carlton Brand Standard
  • Team Player

 

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Supervisor: Property Director

Starting Pay: $150 – 200/day

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

General Job Description:

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

  • Oversee RED vessel(s) and watersports assets as well as Captains
  • Responsible for administrative, supervisory and staff training, and compliance tasks
  • Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
  • Responsible for all crew and passengers’ safety while under way and on the dock
  • Accountable for guest service scores on motorized sports
  • Responsible for managing food costs and communicating daily order with Ritz-Carlton
    Catering
  • Accountable for captains completing pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
  • Complete routine maintenance and communication of critical maintenance needs
  • Managing assigned crew member(s)
  • Other tasks as requested by Management

Job Requirements

  • Current USCG credentials for TCI destinations
    • Current First Aid/CPR, TWIC Card
  • Working outside in the water and under the sun, previous day charter experience a plus
  • Previous management experience preferred
  • Strong organizational and project management skills
  • Ability to work flexible hours due to guest demands, including nights, weekends and
    holidays
  • Basic knowledge of maintenance of vessels a plus
  • Must be able to write English in a professional manner, as well as communicate verbally
    at the same level
  • Adherence to Ritz-Carlton Brand Standard
  • Team player, positive and enthusiastic attitude

 

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Supervisor: Property Director

Starting Pay: $120 – 150/day plus gratuities

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

General Job Description:

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel, including Powerboats and Sailboats
  • Lead in scheduling and providing a active crew training program
  • Own and consistently maintain/update REDs crew training manual
  • Shift compliance
  • Pre-trip provisioning, preparation, and vessel inspection, including food & beverage ordering
  • Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Post-trip cleaning and resupply
  • Routine maintenance and communication of critical maintenance needs
  • In-water and topside snorkel instruction and supervision
  • Speciality trip sales creation & coordination, with active partnership with property operations
    teams to market
  • Responsible for all aspects of bar training
  • Other tasks as requested by Captain and Management

Job Requirements

  • Minimum 5 years luxury yachting or commercial watersports aboard sailing catamarans in excess of 55 feet carrying in excess of 60 passengers (Senior Mate)
  • Current USCG credentials for TCI destinations
    • Current First Aid/CPR, TWIC Card
  • Working eight hours outside in the water and/or under the sun
  • Previous day-charter experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

 

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Supervisor: Director of Operations

Starting Pay: $12/hour plus sizeable commission. Benefits offered.

Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

Job Responsibilities include, but are not limited to:

  • Collaborating with the Guest Relations team to personalize the pre-arrival process for guests, including VIPs, and to begin the sales and planning process for their upcoming stay
  • Reading guest cues and taking the initiative to not only fulfill guests requests but to anticipate their needs and exceed their expectations
  • Provide guests with knowledgeable information on land and water activities on-site, coordination of transportation and sightseeing options, as well as other operational duties
  • Proactively research, communicate and follow through in a timely manner with all guest requests
  • Act as a single point of contact who exemplifies best in class skills for problem resolution

Job Requirements

  • Welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, and thanking guests with genuine appreciation
  • Ability to create positive and lasting relationships with all individuals who approach the desk and contact the concierge via email or telephone
  • Have a proficient understanding of Fareharbor and Microsoft Suite (Windows, Excel, Outlook)
  • Ability to prioritize, organize, and follow up to a high volume of guest and management requests
  • Embody a positive attitude
  • Ability to be an enthusiastic self-starter with strong organizational skills
  • Must be able to write English in a professional manner, as well as communicate verbally at the same level
  • Previous concierge and luxury resort experience desired