Join the Lady Grace Team & Sail with Turks & Caicos' Favorite Luxury Catamaran!
CURRENT OPENINGS
Supervisor: Property Director
Starting Pay: $50 – 60,000/year
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, pool, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
The Marine Mechanic will need to provide repairs, services, and maintenance for a specific fleet of vessels, including a 64 foot custom build Gold Coast Yacht and sailing catamaran, Van Dutch luxury speed boat, outboard dinghys and Axopars.
Qualified candidates must have a mechanical aptitude of marine applications (marine diesel engines, Mercury Outboard, Yanmar engines). Must be good with a wide spectrum of diagnostics, trouble shooting, preventative maintenance, electrical, mechanical experience. Must speak and write in the English language. Must be willing to work overtime, nights, some weekends.
We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
• Develop and launch a digital software to maintain all vessels maintenance schedules, parts item numbers, inventory and local compliance
• Fully able to execute diesel engine maintenance and repairs, oil changes/injectors/fuel pumps/transmissions and assist with or direct engine change outs.
• Highly skilled in fiberglass repairs and welding
• Possess diagnostics equipment and tools for all engines being serviced
• Diesel mechanic experience
• Expert in marine electrical wiring and replacement of entire consoles
• Train captains and crew on boat maintenance techniques
• Able to carry out responsibilities with little or no immediate supervision.
• Able to diagnose mechanical and electrical malfunctions, recommend proper remedies, and execute or direct repairs of the vessel(s) mechanical and electrical systems.
Job Requirements
• Schedule and execute preventive maintenance program on daily, weekly, and monthly basis with the support of other maintenance and engineering staff.
• Responsible for overall upkeep of the vessel and maintenance resources.
• Participate and/ or take a lead role in vessel paint and fiberglass projects as directed
• Maintain necessary tools, filters, and replacement parts on hand as needed.
• Follow regulatory and company safety and pollution prevention policies and procedures.
• Oversee or assist preparing the vessel for all USCG annual inspections and dry docks.
• Maintain a professional demeanor
• Possess thorough knowledge of all company policies, procedures, and Emergency
• Response Activities.
• Perform other duties as assigned.
• Sailing captain experience required on vessels larger than 50 feet as well as dive master or above
• Minimum 100 ton RYA offshore license
• Y2 Vessel engineer preferred
• Displays endurance and capacity for a fast pace
• Has a positive attitude regarding people and outcomes.
• Ability to easily adapt to change
• Able to work independently at times and make sound decisions.
• Knows limitations and when to ask for help.
Supervisor: Beach Captain / Beach Manager
Starting Pay: $8.00/hr
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, pool, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
The Watersports Center is the hub for all beach activities at The Ritz-Carlton Grace Bay. Beach attendants are responsible for delivering a luxury guest experience by servicing guests with non-motorized watersports such as kayaks, stand up paddle boards, snorkel equipment and hobie cats.
Job Responsibilities may include but are not limited to:
● Provide hospitality to all beach guests by delivering Ritz-Carlton service standards, including using the guest’s name three time throughout any interaction, exceeding guest expectations when fulfilling their requests, and anticipating their every need
● Facilitate sailing lessons for guests on hobie cats
● Provide safety briefings to guests prior to their use of all non-motorized watersport
● Provide supervision of guests while using watersports equipment in the designated areas
● Track daily watersports equipment usage, by guest, per company standards
● Complete general maintenance and upkeep of watersports equipment, including daily shift setup and breakdown, and the reporting of unsafe/damaged equipment
● Be an ambassador and sales associate to upsell guests on additional watersport excursions offered by RED
● Provide small power boat operations for retrieving guest and transferring guests from catamaran and other motorized sports
● Complete a monthly inventory of equipment and/or retail items as directed
● Complete end of shift billing and reconciliation of guest receipts for excursions and rental gear sold
● Communicate with guests on trip updates and cancelations
Job Requirements
● Working eight hours outside in the water and/or under the sun
● Ability to work flexible hours due to guest demands, including nights, weekends and holidays
● Embody a positive attitude
● Ability to be an enthusiastic self-starter with strong organizational skills
● Must be able to write English in a professional manner, as well as communicate verbally at the same level
● Customer service or service industry experience a plus
● CPR and marine safety experience preferred
● Need to lift/move up to 50 pounds
● Previous watersports and luxury resort experience desired
Supervisor: Beach Captain and Beach Manager
Starting Pay: $9.00, plus commissions and gratuity
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination
Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and
experiences, including watersports, beach, pool, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
The Watersports Center is the hub of all beach activities at the Ritz-Carlton Grace Bay. RED’s team is responsible for delivering fun and safe beach and non-motorized watersports experiences to the guests, as well as booking guests on watersports excursions.
We are seeking skilled US Sailing Level 1 or 2 sailing instructors for full time employment on the Ritz-Carlton Grace Bay property. We are seeking enthusiastic, creative and dedicated instructors to launch a new resort Learn To Sail program. The Ritz Sailing Academy vision is to provide resort guests the opportunity to Learn To Sail while on vacation in the island paradise.
Job Responsibilities may include but are not limited to:
● Assist with creation of class curriculum, structure, schedule
● Assist with creation of class outlines
● Assist with equipment maintenance
● Teach on-water and classroom sailing classes (private lessons as needed as well)
● Assist watersports staff during peak periods as needed
Job Requirements
● Minimum US Sailing Instructor Level 2 or equivalent
● 2 years + experience with adult and youth sailing academy
● Prior management responsibilities
● Previous paddlesports experience is a plus
● Customer service or service industry experience a plus
● Working outside in the water and under the sun
● Strong organizational skills
● Positive and enthusiastic attitude
● Flexibility and adaptability
● Ability to be self-starter
● Team player
Supervisor: Marine Operations Manager
Starting Pay: $100 – 140/day plus gratuities
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Fleet of power boats that will provide trips in and around the Islands of TCI. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
- Safe operation of a USCG Inspected Vessel, including Powerboats and Sailboats
- Pre-trip provisioning, preparation, and vessel inspection
- Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage and snorkeling with guests)
- Post-trip cleaning and resupply
- Routine maintenance and communication of critical maintenance needs
- In-water and topside snorkel instruction and supervision
- Other tasks as requested by Captain and Management
Job Requirements
- Minimum 5 years yachting and local water knowledge a plus.
- Current USCG credentials for TCI destinations
- STCW
- Current First Aid/CPR, TWIC Card
- Working eight hours outside in the water and/or under the sun
- Previous day-charter experience a plus
- Basic knowledge of maintenance of vessels a plus
- Flexibility in scheduling
- Team player, positive and enthusiastic attitude
Supervisor: Marine Operations Manager
Starting Pay: $150 – 225/day plus gratuities
General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
- Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
- Responsible for all crew and passengers’ safety while under way and on the dock
- Delegate and account for all pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
- Ensure crew delivers an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
- Account for and report routine maintenance and critical maintenance needs
- Manage assigned crew member(s)
- Other tasks as requested by Management
Job Requirements
- Minimum USCG Master License 100 ton or more with sailing endorsement or Royal Yachtmaster (UK) equivalent, STCW95 Certified, minimum 5 years experience operating a luxury passenger catamaran in excess of 55 feet and a passenger capacity greater than 60 (Senior Captain)
- Current USCG credentials for TCI destinations
- Current First Aid/CPR, TWIC Card
- Working eight hours outside in the water and/or under the sun
Supervisor: Vice President of Operations
Starting Pay: $150/day
We are seeking enthusiastic, dedicated and team-oriented crew members and captains to drive our Axopar Boat.
Pay starting at $150/day for captains and $80 for crew, plus service charge and gratuity
Our 37’ Axopar Suntops will provide charter trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands.
Job Responsibilities may include but are not limited to:
- Safe operation of a USCG Inspected Vessel
- Pre-trip provisioning, preparation, and vessel inspection
- Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
- Post-trip cleaning and resupply
- Routine maintenance and communication of critical maintenance needs
- In-water and topside snorkel instruction and supervision
- Other tasks as requested by Captain and Management
Job Requirements
- Self starter, able to custom a trip based on local area knowledge
- Turks Captains license required
- STCW certified Required
- Minimum 5 years luxury yachting or commercial watersports
- Current USCG credentials for TCI destinations
- Current First Aid/CPR
- Working eight hours outside in the water and/or under the sun
- Previous day-charter experience a plus
- Basic knowledge of maintenance of vessels a plus
- Flexibility in scheduling
- Team player, positive and enthusiastic attitude
Supervisor: Vice President of Operations
Starting Pay: $60,000-75,000/year
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
The Property Director is the senior leader responsible for guest facing services delivered by RED. The scope of responsibilities will include, but not be limited to: managing beach, sailing and activity staff, building and managing relationships with the hotel’s guidance committee, communicating with Ritz-Carlton Catering, assisting with retail inventory, payroll, scheduling, and staff training, as well as maintaining complete responsibility for the business unit’s employee performance, third party vendor relationships, guest satisfaction results and financial performance.
Job Responsibilities may include bur are not limited to:
- Leadership
- Lead the management team (Property, Operations, Beach Operations, Marine Operations) who report directly to this position
- Support and manage the following duties of the Marine Operations Manager:
- Management of marina, preventative maintenance, asset management, the creation of all duty sheets and all operations standards, including training manuals
- Accountable for captains completing pre-trip provisioning, preparation, vessel inspection, post-trip cleaning and resupply
- Support and manage the following duties of the Beach Operations Manager:
- Organize and supervise daily operations, including delegation and management of beach attendant staff who deploy the non-motorized watersports equipment such as kayaks, SUPs, hobie cats and snorkeling equipment and facilitate the on-property sailing program
- Support and manage the following duties of the Property Operations Manager:
- Providing service and supervision at the Hotel Tour and Activity Concierge Desk
- Providing guests with area information and driving bookings for land and water based activities while managing the preferred vendor relationships
- Ensure all RED employee policies are being followed
- Foster a team environment
- Challenge and motivate staff to achieve sales, provide superior guest service and promote RED
- Be an expert at problem solving using proven methodologies
- Finance and Accounting
- Manage labor and expenses for the department
- Ensure monthly billing accuracy and deliver monthly reconciliation/audit of all financial statements, including direct booking revenue for motorized and non-motorized watersports, third party revenue and retail revenue
- Participate in the development of annual budgets
- Human Resources
- Accountable for all human resources activities, including hiring and onboarding processes, progressive discipline policies, equity reviews and local compliance
- Conduct monthly performance critiques with RED senior leadership
- Maintain all safety compliance of vessels and certification trainings of staff Operations
- Lead the coordination of all employees and initiatives in collaboration for the hotel team
- Collaborate with The Ritz-Carlton property operators to engage in relationship building and service execution
- Develop a culture of inclusiveness, communication and respect amongst the team
- Manage all third party vendor relationships
- Provide hands-on, on-site support to the team
- Observe, modify and implement new policies and procedures to continuously challenge the status quo and refine the business model by offering better value to our customers
Job Requirements
- Minimum 7 years management in luxury hospitality operations, watersports and commercial boating experience, familiarity with US Coast Guard or equivalent compliance
- Previous management experience with proven success leading a team of more than 10 employees
- Previous department head experience for revenues over $1m annually
- Previous concierge watersports and/or high-end resort experience a plus
- Strong organizational and project management skills
- Ability to work flexible hours due to guest demands, including nights, weekends and holidays
- Must be able to write English in a professional manner, as well as communicate verbally at the same level
- Ability to handle a high volume of requests
- Ability to handle a high volume of requests
- Ability to be self-starter
- Adherence to Ritz-Carlton Brand Standard
- Team Player
Supervisor: Property Director
Starting Pay: $120 – 150/day plus gratuities
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
- Safe operation of a USCG Inspected Vessel, including Powerboats and Sailboats
- Lead in scheduling and providing a active crew training program
- Own and consistently maintain/update REDs crew training manual
- Shift compliance
- Pre-trip provisioning, preparation, and vessel inspection, including food & beverage ordering
- Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
- Post-trip cleaning and resupply
- Routine maintenance and communication of critical maintenance needs
- In-water and topside snorkel instruction and supervision
- Speciality trip sales creation & coordination, with active partnership with property operations
teams to market - Responsible for all aspects of bar training
- Other tasks as requested by Captain and Management
Job Requirements
- Minimum 5 years luxury yachting or commercial watersports aboard sailing catamarans in excess of 55 feet carrying in excess of 60 passengers (Senior Mate)
- Current USCG credentials for TCI destinations
- Current First Aid/CPR, TWIC Card
- Working eight hours outside in the water and/or under the sun
- Previous day-charter experience a plus
- Basic knowledge of maintenance of vessels a plus
- Flexibility in scheduling
- Team player, positive and enthusiastic attitude
Supervisor: Director of Operations
Starting Pay: $12/hour plus sizeable commission. Benefits offered.
Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
Job Responsibilities include, but are not limited to:
- Collaborating with the Guest Relations team to personalize the pre-arrival process for guests, including VIPs, and to begin the sales and planning process for their upcoming stay
- Reading guest cues and taking the initiative to not only fulfill guests requests but to anticipate their needs and exceed their expectations
- Provide guests with knowledgeable information on land and water activities on-site, coordination of transportation and sightseeing options, as well as other operational duties
- Proactively research, communicate and follow through in a timely manner with all guest requests
- Act as a single point of contact who exemplifies best in class skills for problem resolution
Job Requirements
- Welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, and thanking guests with genuine appreciation
- Ability to create positive and lasting relationships with all individuals who approach the desk and contact the concierge via email or telephone
- Have a proficient understanding of Fareharbor and Microsoft Suite (Windows, Excel, Outlook)
- Ability to prioritize, organize, and follow up to a high volume of guest and management requests
- Embody a positive attitude
- Ability to be an enthusiastic self-starter with strong organizational skills
- Must be able to write English in a professional manner, as well as communicate verbally at the same level
- Previous concierge and luxury resort experience desired