Cancellation & Trip Protection

If your tour is cancelled due to the Captain’s discretion and/or weather then you will receive a full refund or option to re-book your tour on another date based on availability.

Guests cancelling their tour reservations 48 hours or more prior to departure are eligible to receive a full refund or can elect to re-book the tour on another date based on availability.

We are also pleased to now offer Trip Protection! For a small fee Trip Protection can be added to any booking allowing cancellation up to just 1 hour prior to departure! Trip Protection can be purchased at check-out.

Guests not purchasing Trip Protection and cancelling their tour reservations less than 48 hours before departure are not eligible for a refund and will forfeit 100% of their payment unless our cancellation insurance was purchased at time of booking.

Other Frequently Asked Questions

We operate 7 days a week from 8am-5pm (subject to change slightly based on season)

We offer Catamaran snorkel & sunset sails, private luxury boat tours, Sailing lessons & Jet Skis

We are located at The Ritz Carlton Turks & Caicos.

All guests must meet at The Tours & Activities desk at The Ritz-Carlton Turks and Caicos unless otherwise advised. Our concierge agents will then check you in and direct you to the beach for boarding.

Jet Skis currently leave from Southside Marina.

Axopars primarily leave from The Ritz Carlton but can also pick up at other marinas such as Blue Haven & Turtle Cove.

Van Dutch currently departs from Blue haven Marina.

Check-in is always 15 minutes prior to the scheduled tour time.

On our Lady Grace sunset sail, we provide light hor D’oeuvres and a full open bar onboard. On our Lady Grace snorkel sail, we provide a gourmet lunch and full open bar onboard.

Our private vessels provide lunch upon request. As for beverages, we provide soft drinks, local beers, rum punch and additional options upon request.

Dietary restrictions are also accommodated- simply specify and we will arrange alternatives.

If your tour is cancelled due to the Captain’s discretion and/or weather then you will receive a full refund or option to re-book your tour on another date based on availability.
Guests cancelling their tour reservations 48 hours or more prior to departure are eligible to receive a full refund or can elect to re-book the tour on another date based on availability. We are also pleased to now offer Trip Protection! For a small fee Trip Protection can be added to any booking allowing cancellation up to just 2 hour prior to departure! Trip Protection can be purchased at check-out.
Guests not purchasing Trip Protection and cancelling their tour reservations less than 48 hours before departure are not eligible for a refund and will forfeit 100% of their payment unless our cancellation insurance was purchased at time of booking.

We provide towels and snorkel gears on all tours except jet skis!

Snorkel sails, Jet Ski tours & private boats are all swimwear attire!
Sunset Sails are summer casual attire and open toe shoes as we board in shin-deep water unless departing from a marina.

We do indeed have restrooms on all our vessels. Lady Grace has two heads while our Axopars and Van Dutch each have one head onboard.

Axopars and Van Dutch hold up to 10 pax.
Lady Grace holds up to 50 pax on snorkel sails and 56 pax on sunset sails.

20% Gratuity is automatically added on for parties of 6 or more passengers. It is greatly appreciated for parties of 5 or less passengers to tip in cash or card after our services are provided.

We have ample spacing for storing of belongings on all vessels.
We however advise that smaller belongings are brought onboard has we provide towels, snorkel gears and sunscreen.

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